At Grand Western, we are committed to providing our customers with the highest quality food products, including meat, seafood, and chicken. See Our Delivery Information here.

If you contact us about an issue with your order, please include as much information as possible, including pictures in the case of a product quality issue. Pictures are required in case of packaging issues.

We reserve the right to limit refunds and replacements. We guarantee delivery only to the addresses we are provided by the customer at checkout. Incomplete or inaccurate addresses will result in shipping and/or delivery delays, and ineligibility of 100% guarantee policies.

You can track the status of your order immediately after it has been placed You can also contact Customer Service via LiveChat or email sales@thewagyu.store, Monday – Saturday 8 a.m. to 5 p.m. ET.

Enter the promo code in the coupon box at checkout. This will automatically generate the item’s sale price. Only one promo code can be used per order, and it cannot be combined with other promotions or deals. If you are having trouble placing your order, please contact one of our representatives

All of our steaks are shipped frozen to guarantee freshness upon arrival.

Yes. You will need to choose the overnight shipping service and call customer service during regular business hours

All of our products are shipped via FedEx. Each order both fresh and frozen are packed in a Styrofoam cooler with either dry ice or ice gel packs.

We currently ship to all 50 United States and Puerto Rico. We can also ship to Canada, Europe, the Caribbean, Central America, and South America under special circumstances. Please contact customer service

We offer Prime Delivery (Same Day Shipping/Next Day Delivery). All orders placed Monday-Thursday before 06:00 AM EST will arrive the following business day. Orders placed after 06:00 AM EST will ship the following business day.

All orders are shipped via Standard Overnight. If this service is not eligible due to the location, we will upgrade the shipping method to Priority at no additional cost. Standard Overnight orders are expected to arrive before 8:00 PM EST and Priority before 12:00 PM EST.

Puerto Rico & Alaska orders only qualify for Express 2nd Day Delivery. Please allow two business days when choosing your desired delivery date.